Privacy Policy

RepX (“we”, “us”, or “our”) is an AI-assisted fitness coaching application. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it.

For privacy questions, data access, or deletion requests, contact us at support@repx.coach.

We collect only the information needed to run RepX for you. Depending on how you use the service, that may include:

Account information, such as your email address and authentication credentials, and — if you sign in with Google — an identifier for your Google account.

Profile information, such as your username, age, gender, body metrics (for example weight and height), training experience, goals, and any injuries or constraints you choose to share.

Training and nutrition data, such as your training plan, workouts, exercises, diet logs, and related progress history.

Coach conversations, including messages you send to the AI coach and responses generated for you.

Photos you choose to send to the coach — for example a meal, a piece of gym equipment, or your own training form.

Information needed to secure your account and operate the service, such as session data and functional preferences (for example language and theme).

We use your information to provide and improve the coaching experience: to create and update your training plan, workouts, exercises, and diet tracking; to personalize guidance; to support your account; and to keep the service secure and reliable.

We do not sell your personal information, and we do not use it for advertising or marketing profiling. Our one advertising-related use is measuring which of our own ads lead people to sign up, described under “Advertising measurement” below.

To generate coaching responses, we send relevant context — such as parts of your profile, training and diet data, conversation history, and any photo you send with a message — to third-party artificial intelligence providers. That processing happens so we can return coaching results to you.

Nothing we send to these providers is used for advertising or marketing.

Paid subscriptions and related billing are handled by a third-party payment provider. We do not store your card or other payment instrument details on our systems.

We use PostHog, a third-party product analytics service, to understand how the app is used — which screens are opened, which features are used, and where the app fails — so we can fix problems and decide what to improve.

PostHog receives your account identifier, your email address, name and username, the pages you visit, the actions you take in the app, your IP address (from which an approximate location is derived), and technical details about your device and browser. It also receives a report when the app hits an error.

PostHog also records your sessions in the app. A session recording reconstructs what was shown on your screen and what you clicked, so we can see where people get stuck. Passwords are never recorded, and the values you type into form fields are hidden. Text displayed on screen is recorded, and that includes your conversations with the coach — so anything you tell the coach, including what you write about injuries or health, may appear in a recording.

If you open a workout someone shared with you, that page is not session-recorded, whether or not you have a RepX account. We still count the visit so we know how often shared links are opened, and the link's own address is masked before it reaches our analytics provider.

PostHog stores and processes this information on servers in the United States. We do not use any of it for advertising or marketing, and we do not sell it.

Photos you send to the coach are excluded from session recordings.

We advertise RepX on Facebook and Instagram. To learn which of those ads lead people to create an account, our sign-up and sign-in pages use the Meta Pixel, a measurement tool provided by Meta Platforms.

The pixel tells Meta when one of those pages is opened and, once, when a new account is created, together with your account identifier so the same sign-up is not counted twice. With each report Meta receives the address of the page, your IP address, technical details about your browser and device, and the identifiers stored in its cookies. If you arrived by clicking one of our ads, this lets Meta connect your sign-up to that ad.

The pixel reports nothing from the rest of the app. It does not receive your email address, your profile or body metrics, your training or diet data, your photos, or your conversations with the coach, and we have switched off its automatic collection of button clicks and form entries.

Meta processes this information under its own privacy policy, may process it in the United States, and may combine it with information it already holds about you — for example, if you are logged in to Facebook or Instagram in the same browser — to attribute sign-ups to ads and to improve how ads are delivered. You can manage how Meta uses this information in your Facebook or Instagram ad preferences, and a browser’s tracking protection or a content blocker stops the pixel without affecting the app.

We use third-party providers to host the application, send transactional emails (such as verification and password-reset messages), and — when you use voice features — to convert speech to text. These providers process information only as needed to perform those services for us.

If you choose to sign in with Google, Google shares your email address and an identifier for your Google account with us so that we can create your RepX account or recognize it when you return. We store that identifier and your email address to keep you signed in and to link your account across sessions and devices.

We request only your basic profile and email address. We do not request access to Gmail, Drive, Contacts, Calendar, or any other Google service, and we never receive your Google password.

You can revoke RepX’s access at any time from the third-party access settings of your Google account. Revoking access prevents future sign-ins; to delete your RepX account and its data, email support@repx.coach.

Some of the information you provide — including body metrics and any injuries or constraints note — relates to health or fitness. We use that information only to personalize coaching and related features you request. It is not used for advertising.

A photo of your body that you send to the coach counts as health-related information and is handled the same way.

You can send photos to the coach, for example a plate of food, a machine at the gym, or your own form during an exercise. A photo is used only to answer the message you sent it with and the one after it.

Before a photo leaves your device it is resized and re-encoded, which removes the location and camera details your phone stores inside the original.

A photo is deleted automatically 30 days after you send it, or sooner when the conversation it belongs to is trimmed. It is not used to identify you, to train AI models, or for advertising.

Do not send photos of other people without their consent.

We keep your information while your account is active and as needed to provide the service. If you want your account and associated data deleted, email support@repx.coach. We will process deletion requests manually and remove your account data from our systems, subject to any limited records we must retain for legal, security, or accounting reasons.

Depending on where you live, you may have rights to access, correct, or delete your personal information. To make a request, contact support@repx.coach. We may need to verify your identity before fulfilling the request.

RepX is intended for users aged 13 and older. If you are under 13, do not create an account. If you believe we have collected information from a child under 13, contact us and we will take appropriate steps to delete it.

We use functional cookies and local storage needed to run the app — for example authentication, language preference, and theme.

We also set an analytics cookie, along with related local storage entries, so our product analytics provider can recognise a returning visitor and group your activity into a single session. These are not needed to run the app. The cookie is set to expire twelve months after your most recent visit and is renewed each time you use the app; the related local storage entries do not expire on their own. You can clear both at any time through your browser settings.

On the sign-up and sign-in pages, and when a new account is reported, the Meta Pixel also sets advertising cookies — _fbp, and _fbc when you arrive through a link on Facebook or Instagram — along with related local storage entries, so Meta can connect a sign-up to the ad that led to it (see “Advertising measurement”). They are not needed to run the app, expire after at most 90 days, and can be cleared at any time through your browser settings.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of RepX after changes take effect means you accept the updated policy. If you create an account, you agree to the Privacy Policy in effect at signup.